Remote Assistance

ne of the largest communication technology companies has deployed a new tool to serve residential and small business customers who need repairs for their wireline voice, data or video services​


  • One of the biggest hurdles faced by customer service representatives assisting customers in resolving problems is understanding the situation as many customers struggle to explain it specifically​
  • Resolving issues over the phone is time-consuming and often requires a technician visit​


  • Zimetric’s AR based solution JARVIS or “I See What You See” enables the tech support teams to see the exact problem irrespective of where they are based​​
  • Visual Customer Support, which enables customers to share photos via their smartphone with customer service representatives for a quicker resolution of their issues.​​
  • The agent invites the customer to a one-off, secure session via SMS, without needing to install an app. The customer takes a picture of the equipment, and then receives instructions that resolve the issue.​


  • 10% increase in Net Promoter Score (NPS) and customer satisfaction​​
  • 26% Reduction in technician visits to customers’ homes.​​
  • Enhanced and more productive customer experience.​​

Getting from a challenge to its solution starts with one click

Gain expertise from Zimetrics global network of experts and find practical solutions to your challenges.

To find out more about us, email or complete the form below.