- One of the biggest hurdles faced by customer service representatives assisting customers in resolving problems is understanding the situation as many customers struggle to explain it specifically
- Resolving issues over the phone is time-consuming and often requires a technician visit
- Zimetric’s AR based solution JARVIS or “I See What You See” enables the tech support teams to see the exact problem irrespective of where they are based
- Visual Customer Support, which enables customers to share photos via their smartphone with customer service representatives for a quicker resolution of their issues.
- The agent invites the customer to a one-off, secure session via SMS, without needing to install an app. The customer takes a picture of the equipment, and then receives instructions that resolve the issue.
- 10% increase in Net Promoter Score (NPS) and customer satisfaction
- 26% Reduction in technician visits to customers’ homes.
- Enhanced and more productive customer experience.