Medical Device Giant Implements Patient Outreach Program for Enhanced Patient Care

One of the largest medical device companies in the world, with operations in 150 countries. The company offers an integrated system combining insulin pumps and Continuous Glucose Monitoring.


  • The client wanted to build a platform that allows the intended users (Care Providers, Diabetes Clinic Managers, Helpline & Tech Support users) to see a detailed, holistic view of a patient’s device data ​
  • Enable patients to optimize their pump and sensor settings, and coach patients with recommendations that will help them have a better user experience.​


  • The application ingests patient device data from upstream systems, processes the data, and extracts meaningful metrics such as CGM data, BG Data, Sensor Data, and Insulin data points.​
  • Generates insights based on identifying the predefined patterns and conditions. ​
  • Dashboard is generated by analyzing the patient’s sensor glucose (SG), blood glucose (BG), sensor, and pump system data. ​
  • Patient reports are coupled with personalized observations and recommendations meant to improve user experience. ​
  • AWS-based scalable architecture with successful migration of on prem data to cloud. ​

Impact Generated

  • Patient behavior influence up by 15 points​
  • Boost for CSAT score by 25 points​
  • Scalable and cost effective cloud native saving over 35% in costs.​

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