Challenges
- Multi-Stack Environment consisting of HubSpot, NetSuite, Shopify, Rush Order, Tulip, CRM, eCommerce, Logistics & MES
- Manual information flow via exports and imports, emails, file share via Teams and phone conversations
- Employee dissatisfaction with systems and negative customer sentiment due to delayed shipping and incorrect orders
Outcomes
Integration
Field-to-field mapping and integration of multiple systems using SaaS API platform
Rapid Automation
3 fully functional customer portals with end-to-end integrations built within 6 months
Compliance
Ensured data privacy compliance to keep data visible based on access rights and user privacy
Impact generated
5 Days
Reduction in Average Order Fulfillment Time
63%
Increase in Employee Productivity
40%
Uplift in New Customer Satisfaction