MedTech

Seamless Dental Experience: Real-Time Integrations for Improved Patient Journey

Challenges

  • Multi-Stack Environment consisting of HubSpot, NetSuite, Shopify, Rush Order, Tulip, CRM, eCommerce, Logistics & MES​
  • Manual information flow via exports and imports, emails, file share via Teams and phone conversations​
  • Employee dissatisfaction with systems and negative customer sentiment due to delayed shipping and incorrect orders​

Outcomes

Integration

Field-to-field mapping and integration of multiple systems using SaaS API platform​

Rapid Automation​

3 fully functional customer portals with end-to-end integrations built within 6 months​

Compliance

Ensured data privacy compliance to keep data visible based on access rights and user privacy

Impact generated

5 Days

Reduction in Average Order Fulfillment Time​

63%

Increase in Employee Productivity​

40%

Uplift in New Customer Satisfaction​

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