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Analyst Recognition

ISG names Zimetrics a Top CX Performer in Medical Device Digital Services.

In the ISG Provider Lens® Medical Device Digital Services 2026 U.S. study, ISG ranked Zimetrics second for satisfaction in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence™ program.

ISG Star of Excellence™ ranking

2^nd

for client satisfaction among providers in the ISG Provider Lens® Medical Device Digital Services 2026 U.S. study

Highest-rated areas

Source: ISG Star of Excellence™, Voice of the Customer survey, 2026

Analyst view

“Zimetrics had the second-highest customer satisfaction score among providers in the ISG Provider LensMedical Device Digital Services 2026 U.S. study. Clients rated the provider particularly well for people and culture fit, collaboration and transparency, and governance and compliance. Combined with its embedded engineering, cloud, data, AI and verification capabilities, these results indicate that Zimetrics can support connected medical device programs from development and validation through deployment and post-market operations.”

Rohan Sinha

Senior Manager and Principal Analyst, ISG

In ISG’s words

How ISG describes our sweet spot

Extracts from ISG’s profile of Zimetrics in the report.

“

Zimetrics’ sweet spot is supporting medical device companies that are connecting products, software and data across the device lifecycle.”

“

The provider is a strong fit for organizations that need to integrate embedded hardware and firmware with mobile applications, cloud platforms, enterprise systems and post-market operations.”

“

Zimetrics helps medtech companies turn ideas into funded, production-ready programs; simplify device, mobile and cloud ecosystems; and scale verification.”

Source: ISG Provider Lens® Medical Device Digital Services 2026, U.S.

What we do

Engineering for the whole medical device lifecycle

From concept to post-market operations, one team covers the engineering, data, verification and compliance work that connected medical devices need.

Connected device engineering

Embedded software, firmware, BLE and Wi-Fi connectivity, device security and over-the-air updates, plus the mobile apps and cloud platforms that clinicians and patients use.

Medical IoT and data platforms

Device-to-cloud streaming, telemetry, interoperability, condition monitoring and remote diagnostics, built AWS-native.

Verification, quality and compliance

Automated verification and validation across device, mobile and cloud with Panacea Test, plus IEC 62304 and ISO 13485-aligned documentation, QMS, CAPA and traceability.

AI and post-market enablement

Anomaly detection, clinical data processing, complaint handling, adverse event workflows and real-world data analytics that feed field insight back into engineering.

Recognized by ISG in all three areas of the U.S. study

Experience across

Connected diabetes

Neuromodulation

Dental technology

Sleep apnea

Surgical systems

Digital health

Download the report

Read ISG’s analysis of the U.S. medical device digital services market and its profile of Zimetrics.

Inside the report

Get your copy

About ISG Provider Lens®

ISG Provider Lens® research is produced by Information Services Group (ISG), a leading global technology research and advisory firm. For more information, visit isg-one.com.

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